Become a Referring Agency

A client’s eligibility to visit the furniture bank begins with a referral from one of our partnering agencies on our referral form. We no longer accept referrals from agencies or organizations that have not entered into a signed agreement with The Mustard Seed of Central Florida as a legitimate referring agency.

If your organization would like to become a referring agent or agency, the following steps must be completed:

  1. To become a referring agency, the Referring Agency Agreement must be signed and submitted to our office for an organization to be considered eligible for referral purposes. This policy helps us better serve those who need our help. To receive this agreement, please email a request to camelia@mustardseedfla.org, or fax a request to (407) 875-3413 or give us a call at (407) 875-2040.
  2. A home visit is required by the referring organization. This is to establish precisely what the client’s needs are so that we may better serve them. The only exception is if a client is moving from a shelter or is an uninsured victim of disaster.
  3. It should be confirmed the client has all of the following:
    • Legitimate need for our services (i.e. personal tragedy, natural disaster or other crisis situation)
    • Steady source of income
    • Permanent, stable place of habitation
    • Identification
    • Social security cards or birth certificates for all children in the home
    • Not received our services in the past (except if they’ve been struck by another natural disaster)
  4. Complete referral form and instruct client on procedures once they arrive at The Mustard Seed. Be sure they know to bring an ID, the client referral form, transportation, moving assistance and a $150.00 processing fee.
  5. Verify the client has their own source of transporting the furniture that is not an SUV or a van.
  6. Inform client we have items on a first-come, first-served basis. We do not hold items. We have these items available when they are donated to our facility: beds, dressers, dining tables, living room sets, dish sets, towels, bedding and household items.
  7. A client may only use our services once in a lifetime, unless they’ve been struck again by a natural disaster. Our services are for establishing and securing a better home atmosphere for those who have experienced a natural or real personal tragedy, an illness, homelessness or abuse. There are few exceptions to this rule so please verify your client has not visited us before.

We thank you for all of your efforts on behalf of your clients and are excited to move forward in this capacity with you. Please join us in broadening our serving abilities by unifying with us in these processes.

To receive a Client Referral Form ( PDF ), contact (407) 875-2040 or via email at info@mustardseedfla.org.

Click Here to download the client checklist

Client Story: Diamond

Diamond, 23, became homeless for three years at age 18. Then she became pregnant and lived on the streets with her boyfriend, taking refuge in an abandoned bus, an abandoned home and in her car. Because Diamond could not care for her baby while living in her car, the Department of Children and Famil…

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Client Story: Paul and Jerel

Paul and Jerel fell on hard times while living in Richmond, Va., so the cousins packed up what little they had and moved to Orlando in the spring of 2020 with hope of a better future. “I call this the senior golden state, and we moved here for the nice weather, and I used to vacation here,” Jere…

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Client Story: Stephanie

Two years ago, Stephanie received furniture and clothing assistance from The Mustard Seed after fleeing a dangerous relationship and finding herself homeless. Now, Stephanie finds herself needing help again after her apartment was among several homes in Jernigan Gardens damaged by a fire on Dec. 12…

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Latest News

Holiday Hours

December 23, 2020

The Mustard Seed team wishes you and your loved ones a safe and happy holiday season! … read more

The Mustard Seed Virtual Trips Auction!

November 17, 2020

The Mustard Seed of Central Florida is excited to partner with the American Fundraising Foundation (AmFund) for a Virtual Trips Auction! The auction will be conducted from 10 a.m. Thursday, Dec. 3, to 8 p.m. Sunday, Dec. 6. You will have the opportunity to bid on nine “trips of a lifetime” to help… read more

Hours of Operation

Office:
Monday through Friday: 8 A.M. to 4 P.M.

Furniture Bank and Furniture Pick-Ups:
Monday through Friday: 8 A.M. to 4 P.M.

The Seed Boutique:
Monday through Friday: 9 A.M. to 3 P.M.

Saturday:
The Mustard Seed is open on the second Saturday of each month from 9 A.M. to Noon. We also open on other Saturdays for large groups of volunteers. Sign up to volunteer at volunteer@mustardseedfla.org.

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