Become a Referring Agency

A client’s eligibility to visit the furniture bank begins with a referral from one of our partnering agencies on our referral form. We no longer accept referrals from agencies or organizations that have not entered into a signed agreement with The Mustard Seed of Central Florida as a legitimate referring agency.

If your organization would like to become a referring agent or agency, the following steps must be completed:

  1. To become a referring agency, the Referring Agency Agreement must be signed and submitted to our office for an organization to be considered eligible for referral purposes. This policy helps us better serve those who need our help. To receive this agreement, please email a request to camelia@mustardseedfla.org, or fax a request to (407) 875-3413 or give us a call at (407) 875-2040.
  2. A home visit is required by the referring organization. This is to establish precisely what the client’s needs are so that we may better serve them. The only exception is if a client is moving from a shelter or is an uninsured victim of disaster.
  3. It should be confirmed the client has all of the following:
    • Legitimate need for our services (i.e. personal tragedy, natural disaster or other crisis situation)
    • Steady source of income
    • Permanent, stable place of habitation
    • Identification
    • Social security cards or birth certificates for all children in the home
    • Not received our services in the past (except if they’ve been struck by another natural disaster)
  4. Complete referral form and instruct client on procedures once they arrive at The Mustard Seed. Be sure they know to bring an ID, the client referral form, transportation, moving assistance and a $150.00 processing fee.
  5. Verify the client has their own source of transporting the furniture that is not an SUV or a van.
  6. Inform client we have items on a first-come, first-served basis. We do not hold items. We have these items available when they are donated to our facility: beds, dressers, dining tables, living room sets, dish sets, towels, bedding and household items.
  7. A client may only use our services once in a lifetime, unless they’ve been struck again by a natural disaster. Our services are for establishing and securing a better home atmosphere for those who have experienced a natural or real personal tragedy, an illness, homelessness or abuse. There are few exceptions to this rule so please verify your client has not visited us before.

We thank you for all of your efforts on behalf of your clients and are excited to move forward in this capacity with you. Please join us in broadening our serving abilities by unifying with us in these processes.

To receive a Client Referral Form ( PDF ), contact (407) 875-2040 or via email at info@mustardseedfla.org.

Click Here to download the client checklist

Client Story: Ronnie

Thanks to you, Ronnie has much to be thankful for this Thanksgiving. Ronnie had been sleeping on the floor for two weeks after moving out of a hotel room and into his own home for the first time in seven years. Ronnie had an empty home, but your support of The Mustard Seed’s furniture program enab…

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Client Story: Jessica

Jessica fled an unhealthy relationship and lived out of her car with her young daughter and then in homes with several different families. With the help of kindhearted people, Jessica and her daughter regained stability and dignity. A year ago, friends introduced the 24-year-old to her now boyfrien…

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Client Story: Lionel and Chyrisse

Lionel and Chyrisse lost their Tampa home of nine years in 2018 when they couldn’t keep up with rental payments. The couple’s income dropped after the call center Chyrisse worked at cut her hours because business slowed. Chyrisse said she offered to make partial payments to cover a portion of t…

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Latest News

Furniture Pickup Delays

December 5, 2019

Due to an unusually high volume of calls for service and holiday closures, we are experiencing delays in our furniture pickups. If you need a furniture pickup, please schedule it four to six weeks in advance. Delays are expected to subside in January. Furniture pickups typically need to be scheduled… read more

Save the Date! – #GivingTuesday, Dec. 3, 2019

November 4, 2019

Mark your calendars for Dec. 3 when the Mustard Seed of Central Florida will be part of #GivingTuesday! GivingTuesday is a global day of giving fueled by the power of social media and collaboration.

Celebrated on the Tuesday following Thanksgiving (in the United States) and the widely recognized … read more

Hours of Operation

Office:
Monday through Friday: 9 A.M. to 4 P.M.

Furniture Bank and Furniture Pick-Ups:
Monday through Friday: 9 A.M. to 4 P.M.

The Seed Boutique:
Monday through Friday: 9 A.M. to 4 P.M.

Saturday:
The Mustard Seed is open on the second Saturday of each month from 9 A.M. to Noon. We also open on other Saturdays for large groups of volunteers. Sign up to volunteer at volunteer@mustardseedfla.org.

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