Become a Referring Agency

A client’s eligibility to visit the furniture bank begins with a referral from one of our partnering agencies on our referral form. We no longer accept referrals from agencies or organizations that have not entered into a signed agreement with The Mustard Seed of Central Florida as a legitimate referring agency.

If your organization would like to become a referring agent or agency, the following steps must be completed:

  1. To become a referring agency, the Referring Agency Agreement must be signed and submitted to our office for an organization to be considered eligible for referral purposes. This policy helps us better serve those who need our help. To receive this agreement, please email a request to info@mustardseedfla.org, or fax a request to (407) 875-3413 or give us a call at (407) 875-2040.
  2. A home visit is required by the referring organization. This is to establish precisely what the client’s needs are so that we may better serve them. The only exception is if a client is moving from a shelter or is an uninsured victim of disaster.
  3. It should be confirmed the client has all of the following:
    • Legitimate need for our services (i.e. personal tragedy, natural disaster or other crisis situation)
    • Steady source of income
    • Permanent, stable place of habitation
    • Identification
    • Social security cards or birth certificates for all children in the home
    • Not received our services in the past (except if they’ve been struck by another natural disaster)
  4. Complete referral form and instruct client on procedures once they arrive at The Mustard Seed. Be sure they know to bring an ID, the client referral form, transportation, moving assistance and a $200 processing fee.
  5. Verify the client has their own source of transporting the furniture that is not an SUV or a van.
  6. Inform client we have items on a first-come, first-served basis. We do not hold items. We have these items available when they are donated to our facility: beds, dressers, dining tables, living room sets, dish sets, towels, bedding and household items.
  7. A client may only use our services once in a lifetime, unless they’ve been struck again by a natural disaster. Our services are for establishing and securing a better home atmosphere for those who have experienced a natural or real personal tragedy, an illness, homelessness or abuse. There are few exceptions to this rule so please verify your client has not visited us before.

We thank you for all of your efforts on behalf of your clients and are excited to move forward in this capacity with you. Please join us in broadening our serving abilities by unifying with us in these processes.

To receive a Client Referral Form ( PDF ), contact (407) 875-2040 or via email at info@mustardseedfla.org.

Click Here to download the client checklist

Client Story: Maria

With a small amount of savings, Maria and her mother, also named Maria, fled the humanitarian crisis in Venezuela in search of a better life in the United States. “You cannot walk around in Venezuela without the fear of getting robbed or persecuted,” Maria, 20, said. Political turmoil in Venezu…

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Client Story: Alexus

For two years, Alexus, 27, struggled through difficult challenges. She lived in her car with five children under the age of 10. To stabilize her family, she then moved to a mobile home only to find it infested with rats and plagued with mold. “I dealt with it for a little while because we had nowh…

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Client Story: Carly and Omer

Carly, her husband, Omer, and their 17-year-old son fled Venezuela in 2021 to escape danger for speaking out against the country’s tyrannical government. They took a bus to Colombia, then flew to Mexico and crossed the border into the United States to seek asylum. They were political activist…

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It is with sadness that The Mustard Seed of Central Florida announces the passing of Carol Kane. Carol founded The Mustard Seed in 1984, and officially incorporated the mission into a nonprofit in 1988. Carol saw all who experienced homelessness simply as God’s children in need of assistance, and … read more

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