Become a Referring Agency

A client’s eligibility to visit the furniture bank begins with a referral from one of our partnering agencies on our referral form. We no longer accept referrals from agencies or organizations that have not entered into a signed agreement with The Mustard Seed of Central Florida as a legitimate referring agency.

If your organization would like to become a referring agent or agency, the following steps must be completed:

  1. To become a referring agency, the Referring Agency Agreement must be signed and submitted to our office for an organization to be considered eligible for referral purposes. This policy helps us better serve those who need our help. To receive this agreement, please email a request to camelia@mustardseedfla.org, or fax a request to (407) 875-3413 or give us a call at (407) 875-2040.
  2. A home visit is required by the referring organization. This is to establish precisely what the client’s needs are so that we may better serve them. The only exception is if a client is moving from a shelter or is an uninsured victim of disaster.
  3. It should be confirmed the client has all of the following:
    • Legitimate need for our services (i.e. personal tragedy, natural disaster or other crisis situation)
    • Steady source of income
    • Permanent, stable place of habitation
    • Identification
    • Social security cards or birth certificates for all children in the home
    • Not received our services in the past (except if they’ve been struck by another natural disaster)
  4. Complete referral form and instruct client on procedures once they arrive at The Mustard Seed. Be sure they know to bring an ID, the client referral form, transportation, moving assistance and a $150.00 processing fee.
  5. Verify the client has their own source of transporting the furniture that is not an SUV or a van.
  6. Inform client we have items on a first-come, first-served basis. We do not hold items. We have these items available when they are donated to our facility: beds, dressers, dining tables, living room sets, dish sets, towels, bedding and household items.
  7. A client may only use our services once in a lifetime, unless they’ve been struck again by a natural disaster. Our services are for establishing and securing a better home atmosphere for those who have experienced a natural or real personal tragedy, an illness, homelessness or abuse. There are few exceptions to this rule so please verify your client has not visited us before.

We thank you for all of your efforts on behalf of your clients and are excited to move forward in this capacity with you. Please join us in broadening our serving abilities by unifying with us in these processes.

To receive a Client Referral Form ( PDF ), contact (407) 875-2040 or via email at info@mustardseedfla.org.

Click Here to download the client checklist

Client Story: Maritza

Maritza, 46, survived the Pulse nightclub shooting that killed 49 victims and wounded 53 others on June 12, 2016. For Maritza, her emotional scars run deep having lost her dear friend, Stanley, who was 23 years old when he was killed at Pulse. “I saw him earlier that night right before the bullets…

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Client Story: Emylee

Emylee and her two children, Ayana, 1, and Liyah, 5, lived in seven Orlando hotels after leaving their home in Connecticut. The 24-year-old single mother and her children moved back to Orlando in 2020 to escape unsafe circumstances.  Emylee and her children had nowhere to go so they lived in hotels…

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Client Story: Diamond

Diamond, 23, became homeless for three years at age 18. Then she became pregnant and lived on the streets with her boyfriend, taking refuge in an abandoned bus, an abandoned home and in her car. Because Diamond could not care for her baby while living in her car, the Department of Children and Famil…

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Latest News

Vote for The Mustard Seed!

June 18, 2021

The Mustard Seed is honored to be nominated for Best Local Charitable Group in Orlando Weekly’s Best of Orlando poll among so many wonderful nonprofit organizations!
We’d appreciate your vote! Vote here.

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Memorial Day Weekend Hours

May 25, 2021

The Mustard Seed will close at Noon on Friday, May 28, and be closed Memorial Day Weekend. May we remember with gratitude and pride those who made the ultimate sacrifice and gave their lives to protect our freedoms.

 … read more

Hours of Operation

Office:
Monday through Friday: 8 A.M. to 4 P.M.

Furniture Bank and Furniture Pick-Ups:
Monday through Friday: 8 A.M. to 4 P.M.

The Seed Boutique:
Monday through Friday: 9 A.M. to 3 P.M.

Saturday:
The Mustard Seed is open on the second Saturday of each month from 9 A.M. to Noon. We also open on other Saturdays for large groups of volunteers. Sign up to volunteer at volunteer@mustardseedfla.org.

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